Managing Challenging Conversations

For anyone, particularly those in leadership and managerial roles seeking to develop skills to effectively manage challenging workplace conversations.

Dates and Locations
26 Jul 2024 Auckland

$395 + GST (discount available for three or more participants from one school)

If registering more than one person, please use comments section of the registration form and include name and email addresses of each person attending

Cancellation Policy

Minimum Requirements: Participants in this course have normally attended the Introduction to Leadership Coaching workshop. Ideally, participants will also have experience of applying their coaching skills in their workplace roles.

1 day workshop
Giving open, honest, and timely feedback is a cornerstone of effective leadership. However, it can also be a potential stumbling block. Managing differences between groups and individuals adds another layer of complexity. This workshop is specifically designed to provide you with practical, conversational strategies that lead to constructive solutions, where everyone feels heard and respected. Develop skills and confidence to effectively lead the different types of difficult conversations such as managing under-performance, giving sensitive feedback and change management. It is particularly suitable for those in leadership and managerial roles seeking to develop skills to effectively manage challenging workplace conversations.

Workshop Benefits:

  • Confidence and Skills: Acquire the confidence and skills needed to navigate challenging conversations in various educational contexts.
  • Coaching Approach: Learn to adopt a 'coaching approach' to guide discussions toward positive outcomes.
  • Feedback Mastery: Develop the confidence and skills required to provide feedback that brings attention to blind spots in behaviours, attitudes, and performance.
  • Enhanced Communication: Strengthen your communication skills, increasing the likelihood of success in challenging conversations.

Time: 8:30 am - 3:30 pm (registration from 8:15 am)


Session 1

  • Why ‘challenging’ conversations?
  • Thinking about feedback and your personal lens
  • Review – coaching and a coaching approach
  • The Collaborative Feedback Pyramid
  • Positive-based feedback
  • Learning-based feedback

Session 2

  • Concern-based feedback conversations
  • Your best challenging conversations
  • Manager to team member feedback
  • Moving to coaching
  • Understanding feedback responses
  • Peer to peer feedback

Session 3

  • Managing upwards – Team member to manager feedback
  • Refining our language
  • Receiving feedback
  • Feedback response triggers
  • Review and next steps

Please contact us if you are interested in holding this workshop in your school or Kāhui Ako

What others have said

The workshop equipped me with valuable tools and frameworks for navigating challenging conversations. Learning these strategies has given me the confidence to approach difficult conversations with colleagues constructively. I feel empowered to address issues head-on.

The presenters' clear explanations and engaging delivery style made the content easy to understand and remember. I particularly appreciated how they brought their experiences to life by sharing relatable real-world scenarios. This helped solidify the concepts we were learning and made the workshop even more valuable.
Tina McKenzie, Somerville Intermediate School
It was helpful learning about several different frameworks to help me to prepare for challenging conversations. Different examples of questions to ask to keep the ownership on the coachee, rather than swooping in with suggestions about how to 'make things better' were also valuable. The book was a great addition, with resources already inserted [...] opportunities to plan out our own conversations for our own situations.
Olwyn Hobman - Stella Maris Catholic Primary School

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